Supplier Information

Choose a supplier below for detailed information about its area of expertise, products, orders, shipping and return instructions, and contact information.

When calling about your eBuy order, please have on-hand your eBuy Purchase Order Number (it looks like this: LBNL 72xxxxx), which you can find in your email confirmation. You can also find your Purchase Order Number on the Manage Requisitions page by clicking on the requisition and expanding the PO Information bar.

Supplier List

Alameda Electric
Anacapa/Dell/CDW-G
Complete Book
Fine Tec
GenScript
GSS Scientific Catalog incl. Bio-Rad/Clontech/Cole Parmer/Eurofins MWG Operon/Fisher Scientific/Genewiz/EMD Millipore/KapaBiosystems/Qiagen/Roche Diagnostics/Sigma-Aldrich/Thermo Fisher Scientific (Life Technologies)/VWR
GSS/Airgas/Praxair
GSS Industrial Supplies incl. Anixter/DigiKey/Grainger/Harrington Plastics/Kelly-Moore/MKS/MSC/National Instrument/Newark element 14/Newport Corporation/Pfeiffer/Thorlabs
Integrated DNA Technologies
LI-COR Biosciences
Kurt J. Lesker
McMaster-Carr
MDC Vacuum
Nor-Cal Products
One Workplace
Pacific Office Solutions
Pivot Interiors, Inc.
S&S Supplies and Solutions
Swagelok

Alameda Electric

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

Delivery

In-stock orders placed by 4 p.m. will arrive the next day via Alameda Electric delivery trucks and will be delivered directly to Building 69.

Returns

Most non-customized products in their original packaging may be returned within 30 days of purchase. To arrange for a return, obtain a Return Material Authorization (RMA) using the contact information above.

Anacapa/Dell/CDW-G

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

Returns

Most non-customized products in their original packaging may be returned within 30 days of purchase. Customized products are not returnable. This includes built-to-order systems.

Customers must obtain an approved Return Material Authorization (RMA) before Anacapa can accept any items. To arrange for an RMA, contact Anacapa’s RMA Supervisor, Jasmine Duron, at 800.800.7056 x 902 or Jduron@anacapamicro.com.

Complete Book

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• Account Manager Jessica Kelly at 800.986.1775 or Jessica@completebook.com

Delivery

Standard Standard shipping is the default shipping method and is included in orders over $50.00. Orders under $50.00 will have a shipping charge added to the invoice. For overnight shipping, please contact the Account Manager for a quote.

Returns

Products in their original packaging may be returned within 30 days of purchase; however, not all items are returnable. To arrange for a return, obtain a Return Material Authorization (RMA) by contacting Alyssa Tucker at 800.986.1775 or support@completebook.com.

Fine Tec

Fine Tec Computer is a small business which has its own highly customizable catalog of IT products. Through the Fine Tec catalog, users can purchase from a selection of desktop computers, workstations, servers, and peripherals.

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• General Fine Tec questions or assistance at 408.943.9193

Returns

Non-customized products in their original packaging may be returned within 14 days of purchase. Customized products are not returnable. To arrange for a return, obtain a Return Material Authorization (RMA) by contacting Fine Tec Computer RMA at 408.943.9193 x 735 or sales@finetec.com.

GenScript

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

Returns

In general, service products are not returnable, since service items are custom-made. Under certain circumstances, a return may be made as determined and approved by either the technical account manager or customer relations specialist assigned to this account. All service product returns, if qualified for return (as determined by the technical account manager or customer relations specialist), must be done by the 60th day after receipt of item.

GSS Scientific Catalog/Bio-Rad/Clontech/Cole Parmer/Eurofins MWG Operon/Fisher Scientific/Genewiz/EMD Millipore/KapaBiosystems/Qiagen/Roche Diagnostics/Sigma-Aldrich/Thermo Fisher Scientific (Life Technologies)/VWR

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to our catalogs, contact:

• GSS representative Ken Blackwell at 800.248.8030 x106 or LBNLorders@govsci.comReturns

Non-customized products in their original packaging may be returned within 30 days of purchase. Customized products are not returnable. To arrange for a return, obtain a Return Material Authorization (RMA) by contacting Ken Blackwell at 800.248.8030 x106 or LBNLorders@govsci.com.

GSS/Airgas/Praxair

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to our catalogs, contact:

• GSS representative Ken Blackwell at 800.248.8030 x106 or LBNLorders@govsci.com

Cylinder Pickup

To request an empty cylinder pickup, go to the GSS Scientific Catalog and complete the electronic form provided.

To locate the form:

  • Go to eBuy at lbl.gov
  • Navigate to the All Suppliers tab
  • Select the Go to site link next to Government Scientific Source
  • Click on Empty Gas Cylinder Pickup Request Form for Airgas and Praxair and complete the form

After you have completed the form, affix a label or printout of the cylinder pick-up confirmation onto the cylinder/dewar (for easy and visible pick-up without covering the supplier labels). Next, place the cylinder/dewar within the designated area of the building cage for empty cylinders. If you have questions about your building cage setup, please contact your Building Manager listed here.​

Returns

Gases are non-returnable. All other Airgas and Praxair products can be returned. To arrange for a return, obtain a Return Material Authorization (RMA) by contacting Ken Blackwell at 800.248.8030 x106 or LBNLorders@govsci.com.

GSS Industrial Supplies/Anixter/DigiKey/Grainger/Harrington Plastics/Kelly-Moore/MKS/MSC/National Instrument/Newark element 14/Newport Corporation/Pfeiffer/Thorlabs

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to our catalogs, contact:

• GSS representative Ken Blackwell at 800.248.8030 x106 or LBNLorders@govsci.com

Returns

Non-customized products in their original packaging may be returned within 30 days of purchase. Customized products are not returnable. To arrange for a return, obtain a Return Material Authorization (RMA) by contacting Ken Blackwell at 800.248.8030 x106 or LBNLorders@govsci.com.

Integrated DNA Technologies

Ordering Assistance

For assistance placing an order, checking the status of an existing order, or with technical questions regarding our products, please contact:

Returns

IDT’s products are customized and are not returnable.

Kurt J. Lesker

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• Customer Service Rep Peggy Loche at 925.449.0104 or peggyl@lesker.com

Returns

Items that are not marked as No Cancel / No Return may be returned unopened or in original packaging up to 30 days after receipt. All other return requests will be handled at Kurt J. Lesker’s discretion on a case-by-case basis.

LI-COR Biosciences

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

Returns

Products may be returned to LI-COR within 45 days of invoice date only with prior authorization. The product(s) being returned must be resalable as new. A 15% restocking fee will be assessed on all items returned.  Contact LI-COR at 800-447-3576 or envsales@licor.com to discuss the possible return of items.

McMaster-Carr

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

  • McMaster-Carr Customer Service at 562.692.5911
  • You may also send an email directly to the customer service team at la.sales@mcmaster.com

Returns

To return or exchange a product, send it to:

McMaster-Carr Los Angeles
9630 Norwalk Blvd.
Santa Fe Springs, CA 90670-2932

You will be given credit upon receipt of the material. When exchanging a product, return the product and place a new order. A Return Authorization Number is not required.

MDC Vacuum

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

  • MDC Customer Service: Amelita Camacho at 510.265.3527

Returns

Non-customized products in their original packaging may be returned within 30 days of purchase.

Nor-Cal Products

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

Returns

Non-customized products in their original packaging may be returned within 30 days of purchase. Customized products are not returnable. Return Material Authorizations (RMAs) are available through the Nor-Cal eBuy website. To obtain an RMA number, visit the Nor-Cal eBuy home page. Choose Click here to contact our RMA department, then choose Fill out the online RMA Form.

One Workplace

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

Returns

Steelcase products are subject to a restocking fee of 35%. HAG Capisco products are not returnable.

Pacific Office Solutions

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• Pacific Office Solutions Customer Service at 509.375.5040 and Pacificofficesolutions@ediversitynetwork.com (the Laboratory’s account number is 70001677LA)
• You may also send an email directly to Pacific Office Solutions’ Berkeley Lab customer service team: ablasdel@posolutions.com

Returns

Non-customized products in their original packaging may be returned within 30 days of purchase. Customized products are not returnable. To arrange for a return, obtain a Return Material Authorization (RMA) by calling or sending an email to Pacific Office Solutions Customer Service at the number or emails(s) above.

Pivot Interiors

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

  • Pivot Interiors, Inc.,  representative Maria Crabtree at 925.734.3609 office
  • You may also send an email directly to Pivot Interiors, Inc., customer service team at mcrabtree@pivotinteriors.com

Returns

Customized products are not returnable.

S&S Supplies and Solutions

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• Web ordering: S&S Supplies and Solutions Customer Service at 925.335.4000 (the Laboratory’s customer number is 5587)

Returns

Stocked products may be returned within 30 days of order receipt. Specially ordered items must be authorized for return and may be subject to restocking, return shipping and handling, and/or other fees, which will be deducted from the return credit. To arrange for a return, obtain a Return Material Authorization (RMA) by contacting S&S Supplies and Solutions Customer Service at 925.335.4000. Returns without notification may not be accepted. Enter the RMA Number on the Return Label.

To return defective items, notify S&S Supplies and Solutions. Items must be made available for pickup by S&S Supplies & Solutions within 10 days of delivery receipt.

Swagelok

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• Swagelok representative Susan Juliano at 510.933.6222 or SJuliano@swagelok.com

Returns

Non-customized products in their original packaging may be returned within 90 days of purchase. Customized products are not returnable. Returns may be subject to a small restocking fee. To arrange for a return, obtain a Return Material Authorization (RMA) using the contact information above.