Stocked items (non-customized products) can generally be returned within 30 days of receipt in their original packaging. Some of our suppliers have specific requirements around returns. For details, see the Supplier Information page.
Once you’ve determined that the supplier will accept the return, please follow these four steps:
Locate the Purchase Order Number on your packing slip or the supplier order confirmation email you received. You can also find the Purchase Order Number by accessing Manage Requisitions in the Laboratory’s Financial Management System.
Once you have a Purchase Order number, contact the supplier to obtain a Return Material Authorization (RMA) number. Write the RMA number clearly and legibly on the package being returned.
Log in to Netship. Click on Mailroom to print the shipping form. Attach the shipping form securely to the package being returned. If an item has a DOE property tag, make sure the DOE number is entered in Netship under the Optional Information tab. This will ensure approval routing to Property Management. DOE property shipments require approval from Property Management.
Deliver your item to Shipping in Building 69 in one of the following ways:
- Hand-deliver your item.
- If the item is 10”x14” or smaller, it can be sent by interoffice mail.
- If the item is heavy or you require assistance, use the Facilities Work Request Center to submit a request for pickup.
- If the item is hazardous, you must contact Shipping at x4388 to authorize and schedule a pickup.