Supplier Information

Choose a supplier below for detailed information about its area of expertise, products, orders, shipping and return instructions, and contact information.

When calling about your eBuy order, please have on-hand your eBuy Purchase Order Number (it looks like this: LBNL 72xxxxx), which you can find in your email confirmation. You can also find your Purchase Order Number on the Manage Requisitions page by clicking on the requisition and expanding the PO Information bar.

Supplier List

Alameda Electric
Anacapa/Apple/CDW-G
ANCORP
Complete Book
Dell by Wildflower
Exclusive Networks USA
Fisher Scientific by SSI (Scientific Sales Inc.)
GenScript
GSS Scientific Catalog incl. Azenta/Bio-Rad/Cole Parmer/Eurofins MWG Operon/EMD Millipore/Qiagen/Roche Diagnostics/Sigma-Aldrich/Takara Bio/Thermo Fisher/VWR
GSS/Airgas/Linde
GSS Industrial Supplies incl. Anixter/DigiKey/Grainger/MSC/National Instruments/Newark element 14/Newport Corporation/Nor-Cal Products/Pfeiffer/Thorlabs
Integrated DNA Technologies
Kurt J. Lesker
McMaster-Carr
MDC Vacuum
One Workplace
Pacific Office Solutions
Pivot Interiors, Inc.
S&S Supplies and Solutions
Staples by Guy Brown
Swagelok
TeleWork Catalog 

Alameda Electric

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

Delivery

In-stock orders placed by 4 p.m. will arrive the next day via Alameda Electric delivery trucks and will be delivered directly to Building 69.

Returns

Most non-customized products in their original packaging may be returned within 30 days of purchase. To arrange for a return, obtain a Return Material Authorization (RMA) using the contact information above.

Anacapa/Apple/CDW-G

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

  • Account Manager Tina Nguyen for Anacapa at 800-800-7056 ext.116 or lbnl@anacapamicro.com.
  • CDW-G order status and tracking information may be found through the CDW-G eBuy catalog by using the “find my order” field on the catalog home page.
  • Non-catalog CDW-G requests should be made directly to Katy Bushnell at 1.877.679.0830 or CDWG-LBNL@anacapamicro.com.

Returns

Most non-customized products in their original packaging may be returned within 30 days of purchase. Customized products are not returnable. This includes built-to-order systems.

Customers must obtain an approved Return Material Authorization (RMA) before Anacapa can accept any items. To arrange for an RMA, contact Anacapa’s Quality Coordinator, Stephanie Garcia at 800.800.7056 x 110 or sgarcia@anacapamicro.com.

ANCORP-NEW SUPPLIER TO EBUY!

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

  • Customer Service Manager Sandy Hoyt at 352.528.7890 or shoyt@ancorp.com.
  • Non-catalog requests can be made through the ANCORP eBuy catalog. Click here for instructions.

Returns

Most non-customized products in their original packaging may be returned within 30 days of purchase. Customized products are not returnable.

Customers must obtain an approved Return Material Authorization (RMA) before ANCORP can accept any items. To arrange for an RMA, contact Customer Service Manager Sandy Hoyt at 352.528.7890 or shoyt@ancorp.com.

Complete Book

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• Sales Processing Manager Mattie Corron at mattie@completebook.com

Delivery

Standard Standard shipping is the default shipping method and is included in orders over $50.00. Orders under $50.00 will have a shipping charge added to the invoice. For overnight shipping, please contact the Account Manager for a quote.

Returns

Products in their original packaging may be returned within 30 days of purchase; however, not all items are returnable. To arrange for a return, obtain a Return Material Authorization (RMA) by contacting Customer Service at (800) 986-1775 or email customerservice@completebook.com.


Dell by Wildflower

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• JIT Team at DOEcustomerservice@wildflowerintl.com or by phone at 888.506.0249, ext. 326.

Requesting a Quote

Wildflower provides a wide variety of IT solutions and products. For products not available on our catalog or any questions, our Sales Team can be reached at LBNLSales@wildflowerintl.com or by phone at 888.506.0249.

Returns

Products in their original packaging may be returned within 30 days of purchase; however, not all items are returnable. All RMA requests may be submitted to our JIT Team at DOEcustomerservice@wildflowerintl.com or by phone at 888-506-0249, ext. 326.

Exclusive Networks USA

Exclusive Networks USA is a small business which has its own highly customizable catalog of IT products. Through the Exclusive Networks USA catalog, users can purchase from a selection of desktop computers, workstations, servers, and peripherals.

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• General Exclusive Networks USA questions or assistance at 408.943.9193 or by email at Sales_us@exclusive-networks.com.

Returns

Non-customized products in their original packaging may be returned within 14 days of purchase. Customized products are not returnable. To arrange for a return, obtain a Return Material Authorization (RMA) by contacting Exclusive Networks USA RMA at 408.943.9193 x 735 or Sales_us@exclusive-networks.com.

Fisher Scientific by SSI (Scientific Sales Inc.)

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to our catalogs, contact:

Returns

To arrange for a return, obtain a Return Material Authorization (RMA) by contacting Lauren Anderson at 800.229.7252 or landerson@scisale.com

GenScript

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

Returns

In general, service products are not returnable, since service items are custom-made. Under certain circumstances, a return may be made as determined and approved by either the technical account manager or customer relations specialist assigned to this account. All service product returns, if qualified for return (as determined by the technical account manager or customer relations specialist), must be done by the 60th day after receipt of item.

GSS Scientific Catalog/Azenta/Bio-Rad/Cole Parmer/Eurofins MWG Operon/Fisher Scientific/EMD Millipore/KapaBiosystems/Qiagen/Roche Diagnostics/Sigma-Aldrich/Takara Bio/Thermo Fisher Scientific (Life Technologies)/VWR

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to our catalogs, contact:

• GSS representative at LBNLorders@govsci.com
• The GSS Customer Dashboard is accessible through the eBuy GSS Catalog and allows you to track your orders from start-to-finish and review your past purchase history. To navigate to the Customer Dashboard from the GSS catalog, click on My Account next to the search bar at the top of the screen. A small menu will appear. Click on Order History & Details to access the Customer Dashboard. Click here for complete instructions on how to use the Customer Dashboard.

Returns

Non-customized products in their original packaging may be returned within 30 days of purchase. Customized products are not returnable. To arrange for a return, obtain a Return Material Authorization (RMA) by contacting GSS at LBNLorders@govsci.com.

GSS/Airgas/Linde

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to our catalogs, contact:

• GSS representative at LBNLorders@govsci.com
• The GSS Customer Dashboard is accessible through the eBuy GSS Catalog and allows you to track your orders from start-to-finish and review your past purchase history. To navigate to the Customer Dashboard from the GSS catalog, click on My Account next to the search bar at the top of the screen. A small menu will appear. Click on Order History & Details to access the Customer Dashboard. Click here for complete instructions on how to use the Customer Dashboard.

Cylinder Pickup

To request an empty cylinder pickup, go to the GSS Scientific Catalog and complete the electronic form provided.

To locate the form:

  • Go to eBuy at lbl.gov
  • Navigate to the All Suppliers tab
  • Select the Go to site link next to Government Scientific Source
  • Click on Empty Gas Cylinder Pickup Request Form for Airgas and Praxair and complete the form

After you have completed the form, affix a label or printout of the cylinder pick-up confirmation onto the cylinder/dewar (for easy and visible pick-up without covering the supplier labels). Next, place the cylinder/dewar within the designated area of the building cage for empty cylinders. If you have questions about your building cage setup, please contact your Building Manager listed here.​

Returns

Gases are non-returnable. All other Airgas and Linde products can be returned. To arrange for a return, obtain a Return Material Authorization (RMA) by contacting GSS at LBNLorders@govsci.com.

GSS Industrial Supplies/Anixter/DigiKey/Grainger/Harrington Plastics/Kelly-Moore/MKS/MSC/National Instrument/Newark element 14/Newport Corporation/Pfeiffer/Thorlabs

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to our catalogs, contact:

• GSS representative at LBNLorders@govsci.com
• The GSS Customer Dashboard is accessible through the eBuy GSS Catalog and allows you to track your orders from start-to-finish and review your past purchase history. To navigate to the Customer Dashboard from the GSS catalog, click on My Account next to the search bar at the top of the screen. A small menu will appear. Click on Order History & Details to access the Customer Dashboard. Click here for complete instructions on how to use the Customer Dashboard.

Returns

Non-customized products in their original packaging may be returned within 30 days of purchase. Customized products are not returnable. To arrange for a return, obtain a Return Material Authorization (RMA) by contacting GSS at LBNLorders@govsci.com.

Integrated DNA Technologies

Ordering Assistance

For assistance placing an order, checking the status of an existing order, or with technical questions regarding our products, please contact:

Returns

IDT’s products are customized and are not returnable.

Kurt J. Lesker

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• Customer Service Rep Peggy Loche at 925.449.0104 or peggyl@lesker.com

Returns

Items that are not marked as No Cancel / No Return may be returned unopened or in original packaging up to 30 days after receipt. All other return requests will be handled at Kurt J. Lesker’s discretion on a case-by-case basis

McMaster-Carr

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

  • McMaster-Carr Customer Service at 562.692.5911
  • You may also send an email directly to the customer service team at la.sales@mcmaster.com

Returns

To return or exchange a product, send it to:

McMaster-Carr Los Angeles
9630 Norwalk Blvd.
Santa Fe Springs, CA 90670-2932

You will be given credit upon receipt of the material. When exchanging a product, return the product and place a new order. A Return Authorization Number is not required.

MDC Vacuum

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

  • MDC Customer Service: Amelita Camacho at 510.265.3527

Returns

Non-customized products in their original packaging may be returned within 30 days of purchase.

One Workplace

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

  • Account Associate Reggie Taylor at 925.336.0232 or rtaylor@oneworkplace.com

Returns

Steelcase products are subject to a restocking fee of 35%. HAG Capisco products are not returnable.

Pacific Office Solutions-Ergo Products

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• Pacific Office Solutions Customer Service at 509.375.5040 or info@posolutions.com
• You may also send an email directly to Pacific Office Solutions’ Berkeley Lab customer service team: ablasdel@posolutions.com

Returns

Non-customized products in their original packaging may be returned within 30 days of purchase. Customized products are not returnable. To arrange for a return, obtain a Return Material Authorization (RMA) by calling or sending an email to Pacific Office Solutions Customer Service at the number or emails(s) above.

Pivot Interiors

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

  • Pivot Interiors, Inc.,  representative Jill Hausen at 323.801.2031
  • You may also send an email directly to Pivot Interiors, Inc., customer service team at jhausen@pivotinteriors.com.

Returns

Customized products are not returnable.

S&S Supplies and Solutions

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• S&S Supplies and Solutions Inside Sales Rep Kaylyn Kraus at 707.419.6515 or kaylyn.kraus@totalsafety.com (the Laboratory’s customer number is 5587)

Returns

Stocked products may be returned within 30 days of order receipt. Specially ordered items must be authorized for return and may be subject to restocking, return shipping and handling, and/or other fees, which will be deducted from the return credit. To arrange for a return, obtain a Return Material Authorization (RMA) by contacting S&S Supplies and Solutions Customer Service at 925.335.4000. Returns without notification may not be accepted. Enter the RMA Number on the Return Label.

To return defective items, notify S&S Supplies and Solutions. Items must be made available for pickup by S&S Supplies & Solutions within 10 days of delivery receipt.

Staples by Guy Brown & Telework Catalog

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• Guy Brown Customer Support at 877.855.0028 and customersupport@guybrown.com (the Laboratory’s account number is 1839205DC)

Order Tracking

Once the order has been received at the Lab, the order may be tracked internally by using the carrier tracking number. For instructions on how to obtain the carrier tracking information, click here.

Returns

Non-customized products in their original packaging may be returned within 30 days of purchase. Customized products are not returnable. To arrange for a return, obtain a Return Material Authorization (RMA) by calling or sending an email to Guy Brown Customer Support at the number or emails(s) above.

Returning a Telework catalog item? See the specific telework items return process here.

Swagelok

Ordering Assistance

For assistance with placing an order or checking the status of an existing order, or questions about anything else pertaining to the catalog, contact:

• Swagelok representative Susan Juliano at 510.933.6222 or SJuliano@swagelok.com

Returns

Non-customized products in their original packaging may be returned within 90 days of purchase. Customized products are not returnable. Returns may be subject to a small restocking fee. To arrange for a return, obtain a Return Material Authorization (RMA) using the contact information above.